Help center
How can we help?
How do I connect an email account?
In Issary Mail, go to Settings → Accounts → Add Account, and enter your email address and IMAP/SMTP details. Issary Mail works with any provider that supports standard IMAP/SMTP — your credentials are stored locally on your device.
How much AI-assisted work do I get?
Every account includes a number of AI-assisted interactions per day, and that number comes from the plan your workspace holds. You can also connect your own AI provider API key and run assisted work on that instead. See the Pricing page.
Can I use my own AI provider key?
Yes, and you always will be able to. Once a key is configured, AI requests go from your device straight to that provider and are billed by them rather than by us. An account with no managed allowance is not a restricted account — it is one using its own key. See the Pricing page.
Is my email data sent to Issary Mail's servers?
No — your email content and credentials stay on your device. AI features send only the relevant text to a managed AI provider, or to your own configured provider if you have connected a key, to generate a response. See our Privacy for details.
Something isn't working — how do I report it?
Use "Report Issue" from the app's Help menu, or email us directly at support@issary.com with a description of what happened.
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